Last Updated: March 09, 2026

Introduction

Neo Concept (“we”, “our”, “us”) is committed to protecting your
privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website
https://theneoconcept.com (the “Site”) or engage with our services. By accessing the Site, you agree to the terms of this Privacy Policy.

Information We Collect

We may collect personal information that you voluntarily provide to us, including but not limited to: – Name – Email address – Phone number – Address – Project details or service inquiries.

If you choose to provide your phone number, it may be used to communicate with you regarding your inquiry, project updates, appointment confirmations, and SMS notifications where consent has been provided. 

We may also collect non‑personal information such as browser type, device information, IP address, and usage data through cookies or analytics tools.

How We Use Your Information

We use collected information to: – Provide and manage our flooring and/or renovation services – Respond to inquiries and customer support requests – Improve our website, customer experience, and service offerings – Send promotional or informational communications (you may opt out at any time) – Comply with legal obligations

Sharing Your Information

We do not sell or rent your personal information. We may share
information with: – Trusted service providers who assist in operating our business – Contractors or installers necessary for fulfilling project work – Legal authorities when required by law

Cookies and Tracking Technologies

We may use cookies, tracking pixels, and analytics tools to improve website performance and personalization. You may adjust your browser settings to refuse cookies, though this may affect your experience on the Site.

Data Security

We implement commercially reasonable measures to protect your information. However, no electronic transmission or storage method is 100% secure.

Third‑Party Links

Our Site may contain links to third‑party websites. We are not
responsible for the content, privacy practices, or policies of those
websites.

Children’s Privacy

We do not knowingly collect information from children under 13. If you believe such information has been collected, please contact us to have it removed.

Your Rights

Depending on your location, you may have rights regarding your personal data, including access, correction, deletion, or restriction. Contact us for requests.

Text Messaging and SMS Communications

By providing your phone number through our website forms or other communications, you consent to receive text messages from Neo Concept regarding appointment confirmations, project updates, and occasional promotional information.

Message frequency may vary. Standard message and data rates may apply depending upon your mobile carrier.

You can opt out of receiving SMS messages at any time by replying STOP to any text message you receive from us. For assistance, reply HELP or contact us at info@theneoconcept.com.

Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes. 

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, contact us at: info@theneoconcept.com